Help & FAQs

Browse through some of our frequently asked questions.

Selling Your Car

Selling your car is genuinely hassle-free. There’s no need to travel or arrange any transportation. You can sell your car on the same day from the comfort of your home. Get a complimentary online valuation to find out how much we’ll offer for your vehicle.

Keeping customer convenience in mind, we aim to have your vehicle sold within just an hour of your appointment. This means you’ll have cash in your bank and all paperwork handled at no cost.

Keeping customer convenience in mind, we aim to have your vehicle sold within just an hour of your appointment. This means you’ll have cash in your bank and all paperwork handled at no cost.

With the majority of our customers receiving payment within 5 minutes of selling their vehicle, we are confident that you will receive your payment even sooner.

Unlike some other car buyers, we firmly believe in transparency and don’t impose any fees or hidden costs. This means you save money and get a better deal for your car!

No fees at all:

  • Payment fees
  • Express payment fee
  • Admin fees
  • Logbook fees

Our online valuation is based on your vehicle being in good selling condition, which means it doesn’t have significant scratches or engine faults. To give you the most accurate purchase price for your car in its current state, we’ll perform a brief inspection during our home appointment.

Our aim is to buy your car at a price that puts a smile on your face and to create a long-term relationship with you. Trust Sell My Car Essexfor a straightforward and dependable car selling experience.

Appointments

During your appointment, you can sit back and relax. We’ll swiftly and efficiently inspect your vehicle and review your vehicle documents. We’ll appraise your vehicle’s value and make you an offer to purchase it right then and there. Once the payment is settled, we’ll take the car away. It’s that simple!

Your vehicle selling appointment is truly simple and stress-free, typically lasting just 20 minutes.

For your appointment, you will be required to have:

  1. Current V5C (logbook)
  2. All service history documents
  3. Photographic identification
  4. Proof of address

Please ensure that all proofs match the information provided in the logbook.

We aim to create a stress-free selling environment for you. There are no obligations to sell your car during or before your free home appointment. You can take your time and make the decision that’s right for you.

To reschedule your appointment please contact us or reply to your valuation asking to reschedule.

If at any point you would like to cancel your appointment, please let us know as soon as possible, simple contact us or email us

Documents

For your appointment, you will be required to have:

  1. Current V5C (logbook)
  2. All service history documents
  3. Photographic identification
  4. Proof of address

Please ensure that all proofs match the information provided in the logbook.

If you can’t find your original V5C, please contact us before your appointment. Our friendly team will be able to guide you through the process of obtaining a new one. Your convenience is our priority.

We understand that issues may arise, please contact us to discuss your options

No need to worry – part of our service includes handling all the paperwork, and better yet, we won’t charge any fees for doing so, unlike other car buyers. We’re here to make your selling experience as smooth as possible.

If you have made an upfront payment, when we inform the DVLA of the sale, you should receive a refund for the remaining tax paid. Please note that you may not receive a refund for the current month. Our team will assist you through this process.

What Cars Do We Buy

We will certainly try. Get a free valuation to see how much we will pay for your car. Please note that in some cases, the remaining balance owed on a vehicle is greater than the value we can offer for the vehicle. In this case, you shall be liable for paying the remaining balance. Please call us to discuss your options.

Yes we will do and we will buy vehicle with no MOT how ever having a valid MOT retain a higher valuation.

We understand that issues may arise, please contact us to discuss your options

yes, you can, and we’ll be happy to assist you with the process. To complete the sale, we’ll require the following documentation:

  1. Original Photo ID for the Registered Keeper: This could be a Passport or a Driving License.

  2. Proof of Address for the Registered Keeper: It should be dated within the last nine months and must match the address on the V5 (logbook). Acceptable documents include a utility bill or a bank statement.

  3. Letter/Email of Authority: This should come from the registered keeper and state their intention to sell the vehicle. It should also name the person bringing the car for sale as authorized to conclude the sale. Alternatively, a copy of the Power of Attorney document naming the person bringing the car for sale as Power of Attorney will suffice.

  4. Proof of the Registered Keeper’s UK Bank Account: You should provide proof of the bank account details, such as a bank statement or a paying-in book. The payment for the vehicle must be made into the registered keeper’s UK bank account.

  5. Photo ID for the Person Bringing the Car: The person who is handling the sale should also provide their photo ID.

Feel free to reach out if you have any further questions or need assistance with the process. We’re here to help!

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